Everyone Makes Mistakes

Last night like many people, I was watching the TV show, Grey’s Anatomy. I think sometimes that I worship at the Church of Grey’s. One of the things I like about the show is that it’s so full of life. Episode to episode, folks take a step forward and then one or two back. Episodes don’t resolve in nice packages in the last few minutes, the way many shows do. It’s complicated. There’s no saving the world on Grey’s Anatomy. It is that way because life is that way.

The lesson of last night’s episode was “everyone makes mistakes.” It’s such a fundamental truth. Once an error has been made, it’s rare that a single decision or action will remedy it completely. More often, when we attempt to right things with a single conversation or email, we make things worse.

The only way to get to the other side of an error, of a mistake, is to move through it. Step by step. Moment by moment. Conversation by conversation. Along the way, keep reminding yourself that everyone makes mistakes.

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Sweets Has A New Smile

Bud’s bus leaves at 8:20 a.m.
Sweets‘ school assembles at 8:54.

As the school year progresses, I’m learning that thirty-four minutes can be an expanse of time or a short interval.

Mornings have a certain flow to them. I grind the coffee beans at 6:45. The sound invariably wakes my son. A weary voice calls. “Dad?” In his life coffee doesn’t yet have magical qualities. It’s the alarm he hears. Then again, given how hard he sleeps, maybe it does.

When I was eleven, my Dad would stand at my door and call my name. After five minutes that felt like seconds, he knock and call again. If more time passed and I didn’t get up, he’d come into my room, place his hand on my shoulder and shake me lightly. If that didn’t work, my mom would take over and I would feel her hand. I would hear her voice and begin my day.

These days I wake to the chorus of U2’s “Beautiful Day.” It’s a small reminder of what lies ahead, regardless of the weather. When I’m getting enough sleep, I rise before the alarm goes off. Sometimes I’m early enough to be my own snooze button. I’ll roll over and tell myself to take an extra ten minutes or twenty. Then I’ll wake up a second time, before the alarm sounds. If I’m over-tired or just up too late, I try to adjust and set the alarm for a later time. That’s usually an accident in process. I’ve set the alarm for 7 p.m. instead of a.m. or changed it to one in the afternoon. I don’t know how that happens, well I do, but it’s all fuzzy in my head. That’s the point. When that happens the morning is an interesting scramble.

Sweets wakes up when she’s ready. No alarm necessary. She seems to sleep as long as she needs. That’s usually about ten and a half hours. It’s four more than I am usually able.

She’s a cold breakfast girl to Bud’s hot breakfast boy. When she wakes, her head is clear. She doesn’t need much time to wash, eat or dress. That’s good. The thirty-four minutes is a nice buffer to have in the morning.

Making coffee precedes Bud’s hot breakfast. I love the way fresh coffee foams in the press like Coca Cola hitting ice cream. The brew swells and slowly recedes.

There are generally four keys to a great cup. Most important are the beans themselves. Quality matters. Freshness too. Coffee stales quickly and keeping it in the fridge only exposes it to the flavors there. The beans absorb them the way baking soda does. I don’t like flavored coffee. A refrigerated blend sits in my imagination alongside the Berties Botts Every Flavored Beans that Harry Potter hopes he never has to taste.

The grind is determined by the brewing method you’re going to use. And you have to use enough coffee. Two good tablespoons for every six ounces of water is the industry standard. That’s twice what most folks use. Good tasting water is key also. After all, it’s 98% of the cup! I’ll take my first sips while making breakfast and finish the cup as I make their lunches.

After breakfast the requisite reminders follow. Ten minutes until we have to leave. Don’t forget to put your homework in your folders. Is your bag packed? Did you brush your teeth? Deoderize? Where are your socks? You need socks. No, it’s too cold to wear that without a t-shirt. Aren’t you wearing shoes today? Yes, you’re wearing a coat. There’s a lot of eye rolling along the way. There’s tension, sometimes a joke or two and by the time we’re in the car, some ease on all sides. That is unless we forget something, or the unexpected happens.

This morning while Sweets was brushing her teeth a loose tooth came out. One of her front teeth. There was a little blood and more surprise. We used all of the buffer before she headed to school, with a new smile.

Being Part of Something Special

CNN is reporting that in the aftermath of hurricane Ike, “Starbucks stores have…turned out to be places where people can get together to share information and comfort each other.”

Reading that reminded me of an anecdote a friend from San Diego shared with me last year when wildfires were raging north of L.A., in Orange County and San Diego.

A customer came into the Starbucks store he manages and exclaimed in thanksgiving: “Firemen; Policemen; Post Office and you guys!”

That’s being part of something special.

Gnocchi

Tonight I made gnocchi for myself and the kids. It was my first time cooking it. It was my first time eating it. Even as I opened the package, I had no idea what I was going to do.

This was the perfect opportunity to open a cookbook and find a recipe. The cookbooks sit on a shelf at eye level. That’s intentional. I absorb the recipes by osmosis. Line of sight keeps me from putting them under my pillow. If you saw the books, you might agree. The only stained pages are the ones with favorite bread recipes. I cannot make bread without a recipe.

So no cookbooks were used. No google search was made. Time was of the essence. The kids were hungry. I was too. Then I remembered, there are directions on the package! But they only tell you when the gnocchi are ready. They say nothing about related preparation or presentation.

How did I find myself in this predicament? I was grocery shopping and saw a package. That’s it. I’ve looked at packages of gnocchi before. Package in hand, I’ve even wondered what it tasted like. But I never made the purchase. Who buys foods they’ve never eaten, nor thought about preparing? Well, I’ve been thinking about gnocchi for twenty years. It was a favorite food of an old flame. Even the sound of the word delighted her. That it stuck is less a testimony to our relationship than her love for this food.

Somehow I never tried it. Perhaps I wasn’t good enough to share it with her. I did ask her to marry me. Maybe that was a sign. No gnocchi, no nookie? In any case, I didn’t eat it then. She was in school and I was living in a community where we pooled our monies and six people lived on a common grocery bill of $60 a week. Was it out of our price range? Maybe that’s my answer.

We did eat a lot of pasta in the house. Mostly “mmm” pasta, a name that took me weeks to get. It was one example of many where I was Lou Costello to the Bud Abbott of one of my housemates.

“What’s for dinner?” I asked.
“Mmmm pasta.” Matty said.
“Umm, pasta?”
“Yep.”
“What kind?”
“I just told you.” At this point Matty usually shook his head and smiled.
I would miss this and continue. “Told me what?”
“We’re having “mmm” pasta for dinner.”
“That’s what I want to know. What kind of pasta?”

We’d go round and round. I’d hearing “Ummm… pasta?” and Matty would almost revel in my error. After a few turns, I’d give up. It became part of our regular banter. One day he finally said, “Y’know, pasta that you eat and it’s so good that you say “mmm?” That’s “mmm” pasta.”

There was no gnocchi at the Brookside community. Tofu, yes. Frozen burrito’s, galore. Beans and rice in every variation. But Gnocchi, no.
These days, when pasta is on the menu, I only make one kind. Yep. “Mmm” pasta. It comes in different shapes and sizes but the name remains the same.

Tonight I served the gnocchi with a little marinara sauce and grated cheese over the top – an aged asiago that was on hand. The big question of course is not whether I would like it–I did–but would they? Gnocchi doesn’t look like any of the pasta we usually eat. That could be a problem. I grabbed my little one.

Sweets, can you put these in the water? Be careful the water’s hot.”
“What are they?”
“It’s a kind of pasta called gnocchi.”
“Neo-key?”
“That’s right. It’s pasta. Now watch the pot and tell me when they start to float.”
A few minutes pass.
“Daddy, they’re floating!”
“Thank you Sweets! I’m so glad you helped.”

We sit down at the table.
Sweets says, “Bud, I helped Daddy make dinner.”
“What is it?” he says.
“Neo. . . Daddy I forget.”
“Gnochhi” I say.
“What?” he says.
“It’s pasta, Bud.”
“It doesn’t look like pasta” he says.
“Just give it a try. Maybe you’ll like it” I reply.
We say grace and they each stare at their food before taking a bite.
“Mmm.” Sweets says. “This is good.”
Bud is silent. When he asks for seconds I know he concurs. Gnocchi has become “Mmm pasta.”

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Moving On

I’ve been catching up on old issues of The New Yorker. John Colapinto wrote a nice piece on Paul McCartney in the June 4, 2007 issue. McCartney turned 65 last year. That’s one year past his wondering if we would still love him. Colapinto writes, “it’s a milestone he finds difficult to contemplate. “The thought is somewhat horrifying,” he told me. “It’s like, ‘Well no, this can’t be me.'”” I can’t believe it either. How did this happen? How is it also that my hippest cousins are his senior?

I understand something of Woody Allen’s obsession with death and that’s not necessarily a good thing. I have witnessed wonderfully vibrant souls die and realized again and again, that when someone dies, it’s before their time. Even when you can say it was time or they tell you they are ready, you’re not. There is always loss.

The deaths of three public figures touched my heart last year and two recent ones are front of mind in 2008.

Phil Rizzuto, August 13, 2007.
Growing up, I remember the shortstop pitching for “The Money Store” on WPIX in New York. http://www.youtube.com/watch?v=nDQHQkuv9l0. The commercials aired late at night and in between innings of Yankee games. Broadcasting was Rizzuto’s second career, where he was at different times paired with Frank Messer, Bill White and Fran Healy. He always called them by their last name. “Holy cow!” was his signature cry signaling a Yankee hit or rally. But what sticks in my mind are memories of the small things he talked about during games that reminded you he was a person and not just someone with a function. Whether he was talking about Cannoli, his need to “get over the bridge” (GW) or his fear of lightning, he let the broadcaster’s veil fall. On the periphery were lessons that life is bigger than the job you do.

Luciano Pavarotti, September 6, 2007.
His rendition of Nessun Dorma was his trademark. Say what you want about his career or talent, his voice had a special quality, an ability to bear and hold emotion like few others. I was listening to a podcast of the WBUR show, “On Point” the day he died and a caller to the show, identified only as David from Hoptkington, said it better than I can.

“Pavarotti was one of those people who as a human being could produce a single tone, a single tonality of such amazing power and grace, that you don’t have to understand the language, you don’t even have to hear much of what’s coming before then. But when that note strikes you it’s like, um, well it’s, in Pete Townshend’s words it’s “there once was a note pure and easy playing so free as a breath rippling by, the note is eternal it hears me, I hear it, it sees me, forever we’re blended, for ever we die” and as a singer I’ve always looked in my own part to achieve that single note that for me would be like, sort of like the true voice of God coming through a human being. And I’ve never seen Pavarotti, I’ve never really paid a lot of attention to opera, but when I hear those notes, it literally brings me to tears. So this morning I’m driving to work and I’m sitting there and bang, with no other prompting it was just–it’s just that powerful.”

The lyrics to that song are as beautiful as the melody itself:

No one sleeps! / No one sleeps! / Even you, oh princess, / in your cold room, / look at the stars / that tremble with love / and hope!
But my mystery / it is locked in me. / And my name, / no one will know! / No, no!
On your mouth / I will say it, / when the light / will shine!
And my kiss will break the silence, / that makes you mine!
choir:
His name no one will know… / And we shall have, alas, to die, to die…!
Disperse, o night! / Vanish, oh stars! / Vanish, oh stars!
At daybreak, I will win! / I will win! / I will win!

Joe Zawinul, September 11, 2007.
I saw him in concert in 1978 or 1979 with his band Weather Report. As with Pavarotti and Nessun Dorma, there is something wonderful about Zawinul’s music. A stillness that reminds me of the importance of pausing and giving witness to the moment. A Remark You Made is a tender tune of his from Weather Report’s 1978 album Mr. Gone.

Jim McKay, June 7, 2008.
I grew up listening to him as he hosted ABC’s Wide World of Sports and the Olympics. In 1972 I didn’t understand what was happening at the games in Munich. They were an Olympics of Frank Shorter, Steve Prefontaine, Mark Spitz and Olga Korbut. They were an Olympics of terror. McKay reported the news of the hostage-taking as well as event results. The gravity and tragedy of those games came through in the negative contrast of his reporting. Here’s a video that will give you a sense of McKay at those games:

More than two decades later his voice cracks as he recounts the tragedy at Munich. That’s his heart. He pulls us together as he shares it, in the way people are brought together through their own woundedness.

Randy Pausch, June 25, 2008.
His “Last Lecture” message for his children went viral. I missed it early on and only caught up with it in April. This message has a richness that compares to Pavrotti’s singing and Zawinul’s compositions. He speaks plainly like Rizzuto and from the heart like McKay. So much so that when I heard it I was convinced that I’d met him here in Pittsburgh. It’s that honest and plain. It’s mystical. Here’s the Carnegie Mellon University news story: http://www.cmu.edu/homepage/beyond/2008/summer/an-enduring-legacy.shtml. There is a link to the last lecture at the bottom of the page.

At my parent’s 50th Wedding Anniversary party in June, the love in the room was palpable. I’m not just talking about my parents. The grace of marriage is carried through friends and family. Those that gather to witness two people proclaim their love for each other and those who enter their lives after. These all commit to accompanying the couple on their journey wherever it might lead. I think that happens whether they know it or not. Fifty people joined my parents at their party. Hundreds if not thousands more shared in the journey.

During the party I found myself looking for people who weren’t there. People who I grew up with. People who helped raise me simply by loving my parents. Some had schedule conflicts or couldn’t come. Others would only attend in our memories. They’d moved on.

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Mary Oliver’s The Journey

This is about perspective.

The Journey by Mary Oliver

One day you finally knew
what you had to do, and began,
though the voices around you
kept shouting
their bad advice —
though the whole house
began to tremble
and you felt the old tug
at your ankles.
“Mend my life!”
each voice cried.
But you didn’t stop.
You knew what you had to do,
though the wind pried
with its stiff fingers
at the very foundations,
though their melancholy
was terrible.
It was already late
enough, and a wild night,
and the road full of fallen
branches and stones.
But little by little,
as you left their voices behind,
the stars began to burn
through the sheets of clouds,
and there was a new voice
which you slowly
recognized as your own,
that kept you company
as you strode deeper and deeper
into the world,
determined to do
the only thing you could do —
determined to save
the only life you could save.

Respecting the Bean

Coffee love (and more).

I was in an indie coffee shop a few weeks back and asked about a bean they were selling – out of pure interest. I liked the cup I was drinking and wanted to know what it was.

The barista asked one person, who asked another person, who asked fourth person before the first person took a guess. I almost laughed out loud.

The shop has a great local rep and participates at Specialty Coffee Association conferences, barista championships, etc. Still, no one knew. I realized that in the end, at every business really, the product you provide is second to the service the people you’ve hired to sell it can offer. At Starbucks, Howard Behar was famous for saying, “We’re not in the coffee business serving people. We’re in the people business, serving coffee.”

At your business much do your people know about the services you offer? How skilled are they at helping meet the needs of your customers? These things may look different shop to shop. Store to store. Business to business. The fundamental issue is the one Behar was addressing at Starbucks: How much do your folks respect your bean?

The Road We’re On

Six years years ago Starbucks closed every store and office after the planes hit and fell. And the company sent everyone home. Everyone.

Starbucks core purpose is to provide an uplifting spirit that enriches people’s daily lives. In the midst of that tragedy Howard told us to go home to be with our families. We–I work for Starbucks too–to be authentically who we are, could not have done anything else.

For weeks afterwards, partners took container after container of coffee, trays of pastries and cases of bottled water to the crash sites… it was a reflex, we couldn’t not do that and be “Starbucks.”

In my area this involved driving over an hour each way to get to the crash site. The store manager who led the first efforts called a few folks the day after, loaded containers of brewed coffee into her jeep and went. I don’t think she even knew where she was going. But she couldn’t not go. As the days passed, partner after partner asked, “Jen, I want to help, when can I go?” going, in making the request, they embodied our purpose.

In the last couple of weeks a major earthquake hit Lima, Peru. Starbucks has stores there. We contacted our people there and made sure we knew everyone of our partners were safe. As we looked at hurricanes getting ready to hit the Yucatan penisula, we put plans into place to help our people there if we needed to — not just plans for our stores — but for our people.

After Katrina, we looked until we could account for everyone. We broadcast updates internally so that we could all know and have that peace that comes from knowing that everyone is ok.

That’s Starbucks six years ago and Starbucks today. Same company. Same culture. Same amazing group of partners, just more of them.

And that road we’re on? I’m proud to be on it–I hope you are too. ~ originally published as a letter to partners at starbucksgossip.com

Nothing Fancy

In April of 1987 I began keeping a book of poems. The book is a marbled green variation of the classic composition notebook. Except the cover is stiff and inside you’ll find graph paper, not lined. I’ve kept it– treasured it–for twenty years. From time to time, I’ve added another poem to the collection. The journal–that’s what it really is–opens with two poems from 1985, but they are not the only thing the book holds.

Here’s what I found inside the cover:

A yellowed copy of Stan Grossfeld’s Pulitzer prize winning photo of an Ethiopian mother and child in Wad Sharafin Camp in the Sudan from 1984. I’d cut it out of the Boston Globe when it was originally published. I consider the image to be the epitome of the Third World Madonna and Child. I also have a photocopy of the same newspaper clipping. The original has held up better.

A short essay by Linda Weltner. She used to write a column titled, “Ever so humble…” for the Boston Globe. This one is about marriage. I’m not sure what year it’s from, but I remember being struck by these lines, “Marriage is no safe harbor. There’s danger there, and a dark surge of powerful emotions. Over the years I’ve contemplated murder and known true contentment. I’ve felt trapped and liberated, challenged and defeated, in despair, yet determined to keep this love alive.” As I struggled through my marriage, I often hearkened back to them hoping I could sustain what was a very flawed relationship. In reviewing it now, I realized I’d never remembered the words that followed that sentence: “The decision to marry means having faith in your own power to create the life you want with the person you have chosen, and that is something [couples] have to find within themselves.”

There’s a draft of a poem–or was it a song?–written in 1999 to a friend at LSU I’d lost and found and was losing again. Did I ever send it? Did I finish it? I have no idea. The draft itself is coarse sandpaper rough. I still hope to find her and look from time to time.

Another clipping. A photo cut from the National Catholic Reporter of a Peruvian Crucifix sculpted by Edilberto Merida. The Christ figure is rendered in a traditional indigenous form. The hands, feet and facial features are all oversized. Like the Grossfeld photo, this is a Christ of the poor.

The last clipping is an article from the Sunday Globe from 1989 by David Nyhan on the growing numbers of refugees throughout the world. I’m pretty sure I kept it because the story frames the Grossfeld photo.

After that a page left blank followed by two poems from 1985.

I remember buying the book to hold a flurry of poems I found myself writing. The two from ’85 had probably been written on individual pieces of paper and saved. That was a time in my life when I would write as inspiration struck and present my poems as random gifts to friends and strangers.

Twenty years later I begin this virtual book where I will endeavor to write from time to time as inspiration strikes. Here you’ll find links, clippings and musings of mine. Nothing fancy, just plain text notes.

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